Sparkling Wheels Car Care (referred to as "we", "us", or "our") is committed to protecting the privacy of visitors to our site and users of our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our site or services. This includes information such as your name, contact details, and any other information you choose to provide when interacting with us, such as filling out forms, requesting information, or using booking features on our site.

We also automatically collect certain information when you visit, use, or navigate our site. This may include device and usage information, such as your IP address, browser type, operating system, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

We may also collect information through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our online platform and services.
To improve, personalize, and expand our online platform and services.
To understand and analyze how you use our online platform and services.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the online platform and services, and for marketing and promotional purposes (where you have provided consent).
To process your transactions and manage your requests.
To find and prevent fraud.
For compliance with legal obligations.

Legal Basis for Processing (for users in regions with specific data protection laws)

We process personal data based on several legal grounds, including:

Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
Performance of a contract: Where our processing is necessary for the performance of a contract you have with us, or to take steps at your request before entering into such a contract.
Legal obligation: Where our processing is necessary for compliance with a legal obligation that applies to us.
Legitimate interests: Where our processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.

Sharing Your Information

We may share your information with third parties only in the following situations:

With service providers: We may share your information with third parties who perform services for us or on our behalf, including analytics, data storage, email delivery, marketing assistance, and site hosting. They will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For legal reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
To protect our rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
In the event of a business transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal information.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable and separate) or within the cookie banner on our site.

Changes To This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this privacy policy, you may contact us at our physical address:

Sparkling Wheels Car Care
34B, Green Park Main Road,
Ground Floor,
Chennai, Tamil Nadu,
600024, India.